At wwbola, protecting your personal information is a core responsibility, not an optional consideration. This Privacy Policy explains in clear, plain English exactly what data we collect, why we collect it, how it is used and stored, who may access it, and the rights you hold over your own information at all times.
Contents
Section 1
This Privacy Policy ("Policy") is issued by wwbola ("we", "us", "our", "the Platform", "wwbola") and applies to all personal data collected, processed, stored, and transferred in connection with your use of the wwbola website accessible at wwbola.click and all related services, features, and applications (collectively, "the Services").
wwbola is committed to handling your personal information with transparency, integrity, and care. This Policy has been drafted in accordance with internationally recognised data protection principles and is designed to ensure that every wwbola member — whether registering from Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or anywhere else in Malaysia — fully understands how their information is managed.
By accessing the Platform, creating an account, or otherwise using any of our Services, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection, use, and processing of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform and should request account closure in accordance with our Terms and Conditions.
Our core data promise: wwbola does not sell, lease, or trade your personal data to third parties for their own marketing or commercial purposes. Your information is used solely to operate your account, deliver our services, maintain platform security, and meet our regulatory obligations.
Section 2
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
Section 3
wwbola collects the minimum personal data necessary to provide you with a fully functional, secure, and compliant betting and gaming experience. The categories of personal data we collect are as follows:
| Data Category | Specific Data Points | Collection Stage |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (MyKad / passport) | Registration & KYC |
| Contact Data | Email address, mobile phone number, residential address | Registration |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), FPX transaction references, cryptocurrency wallet addresses | Deposit / Withdrawal |
| Account Activity Data | Login timestamps, betting history, game participation records, bonus redemptions, balance history | Platform use |
| Technical Data | IP address, device type, operating system, browser type and version, session duration, referring URL | Automatic (on access) |
| Communications Data | Records of support interactions (Live Chat, WhatsApp, email correspondence), complaint submissions | Customer support |
| KYC Documents | Copies of MyKad, passport, proof of address documents, and selfie/liveness verification data | KYC verification |
We do not knowingly collect data from individuals under 21 years of age. Please refer to Section 12 of this Policy for our full approach to age verification and the protection of minors.
Section 4
wwbola collects personal data through the following means:
Section 5
wwbola processes your personal data for the following purposes, each of which is tied to a lawful basis described in Section 6:
Section 6
wwbola processes your personal data under one or more of the following lawful bases, consistent with internationally recognised data protection frameworks:
Section 7
wwbola does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and under appropriate data protection safeguards:
All third-party data processors engaged by wwbola are required to process personal data only in accordance with our written instructions and to maintain appropriate technical and organisational security measures.
Section 8
wwbola retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention principles apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents any further identification of the individual to whom it relates.
Section 9
wwbola implements a comprehensive suite of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include, but are not limited to:
Your responsibility: While wwbola implements extensive security measures, you are responsible for maintaining the confidentiality of your account credentials. Do not share your password with anyone. If you suspect your account has been compromised, contact our support team immediately via Live Chat.
Section 10
wwbola uses cookies and similar tracking technologies to operate the Platform, enhance your user experience, and collect analytics data. The following categories of cookies are used:
You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use core Platform functions. Please note that wwbola does not use third-party advertising cookies or share cookie data with advertising networks.
Section 11
As a wwbola member, you hold the following rights in relation to your personal data. Requests to exercise any of these rights should be submitted in writing to our support team at [email protected]. We will respond to all verified requests within thirty (30) calendar days.
Right of Access
You may request a copy of all personal data we hold about you, along with information about how it is being processed.
Right to Rectification
You may request correction of any inaccurate or incomplete personal data held in your account records.
Right to Erasure
You may request deletion of your personal data, subject to our right to retain data required by law or for legitimate compliance purposes.
Right to Restriction
You may request that we restrict processing of your data in certain circumstances, such as while you contest the accuracy of records we hold.
Right to Portability
You may request a copy of your personal data in a structured, machine-readable format where technically feasible.
Right to Object
You may object to processing of your data carried out on the basis of legitimate interests. You may also withdraw consent for marketing communications at any time.
Please note that certain rights are subject to limitations where compliance with legal obligations, prevention of fraud, or protection of third-party rights requires continued processing. In such cases, we will explain the applicable restriction in our response to your request.
Section 12
wwbola's services are strictly for individuals aged 21 years and above. We do not knowingly collect or process personal data from anyone under the age of 21. Age verification is a mandatory step in the account registration and KYC process, and we employ both automated checks and manual document review to enforce this requirement.
If wwbola becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately closed, all associated data will be securely deleted except where retention is required by law, and any deposited funds will be returned to the payment source following standard verification procedures.
Parents and guardians who believe their child may have accessed or registered on the wwbola Platform should contact us immediately at [email protected]. We will investigate and act promptly on any such reports.
Section 13
In the course of providing our services, some personal data may be transferred to and processed in jurisdictions outside of Malaysia — for example, where our infrastructure hosting, KYC verification, or payment processing partners are located. When such transfers occur, wwbola ensures that appropriate safeguards are in place to protect your data to a standard equivalent to, or greater than, the protections available in Malaysia.
These safeguards may include contractual clauses in data processing agreements that bind receiving parties to comparable data protection standards, or verification that the recipient jurisdiction maintains an adequate level of data protection. We do not transfer personal data to parties that cannot demonstrate adequate and appropriate data protection measures.
Section 14
wwbola reserves the right to update or amend this Privacy Policy at any time. Any material changes to the Policy will be communicated to active Members via email notification and/or a prominent on-Platform notice prior to the changes taking effect. The updated Policy will be published on this page with a revised "Last Updated" date.
Your continued use of the wwbola Platform following the publication of a revised Privacy Policy constitutes your acceptance of the amended terms. If you do not agree with any changes, you may request account closure in accordance with our Terms and Conditions and cease using the Platform.
We encourage you to review this Policy periodically to stay informed about how we protect your personal information. The most recent version will always be accessible at wwbola.click/privacy-policy.
Section 15
If you have any questions, concerns, or formal requests relating to this Privacy Policy or our data processing practices, please contact us through the following channels. All data protection enquiries are handled by our dedicated compliance and support team.
Please state clearly in your communication that your query relates to a privacy or data protection matter. Support is available in English, Bahasa Melayu, and Mandarin Chinese. Please indicate your preferred language of response when making contact.
If you are not satisfied with our response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Our Privacy Commitments
These are not policy statements — they are operating standards enforced at every layer of our platform, every day.
256-bit SSL Encryption
All data transmitted between your device and the wwbola Platform is protected using bank-grade TLS encryption — the same standard used by Maybank2u and CIMB Clicks. Your login credentials, financial data, and personal information are never transmitted in plain text.
Zero Data Selling Policy
wwbola does not sell, lease, or trade your personal data to any third party for marketing, advertising, or commercial purposes. Your information is used exclusively to operate your account and deliver our services — nothing else.
Strict Access Controls
Internal access to member personal data is governed by a strict need-to-know policy. Staff with data access are subject to confidentiality agreements and regular security awareness training. No open access to production data for non-essential personnel.
Full Data Subject Rights
You hold the right to access, correct, delete, restrict, port, and object to the processing of your personal data. All rights requests are acknowledged within 24 hours and responded to substantively within 30 calendar days — no bureaucratic runaround.
Defined Retention Limits
Personal data is not held indefinitely. Clear retention periods govern each data category — typically five years for KYC and transaction records per AML requirements. Data beyond its retention period is securely deleted or anonymised.
Breach Notification Commitment
In the event of a personal data breach that poses a risk to your rights, wwbola will notify affected members and the relevant regulatory authority within the timeframe required by applicable law. You will never be the last to know.
Privacy Assured
Your data is protected. Your rights are clear. Your experience is private. That's the wwbola standard — for every Malaysian player, every time.
For players aged 21 and above only. Please gamble responsibly.